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Your operations leak in the same five places.

Five agents that plug the leaks every operation has, run as one managed department. Built on the same guardrails as everything we ship, not a chatbot with your logo on it.

Start a project → Meet the five seats

A bucket with five holes.

Every operation pours work in the top: leads, calls, jobs, invoices. The same holes drain it out the sides. Most teams patch one hole, a single automation, and never feel the difference, because the bucket is still leaking everywhere else.

One automation is a freelancer you replace on the next software update. Five seats running together is a department: it covers the inbound you miss, the documents that pile up, the problems you catch late, and the customers who quietly go cold. You manage it. It does not take a day off.

THE FIVE SEATS

SPEED TO LEAD
01

Qualifier

Inbound enriched, scored, and answered before it goes cold.

The leakInbound sits before anyone responds, so the deal goes to whoever answered first.

Inputs
  • + Form submissions
  • + Firmographics
  • + Intent signals
  • + CRM history
Decides
  • + Fit score
  • + Routing
  • + First-touch draft
Escalates onEnterprise fit · existing account · hot signal but missing contact.

Reach an inbound lead within an hour and you are roughly seven times more likely to qualify it, and more than sixty times more likely than waiting a day.

Source · Harvard Business Review, "The Short Life of Online Sales Leads," 2011

MISSED CALLS
02

Receptionist

Every call and inbound message gets an instant response and a booked next step.

The leakCalls and messages go unanswered, so the work walks to a competitor.

Inputs
  • + Inbound calls
  • + SMS
  • + Web chat
  • + After-hours queue
Decides
  • + Answer or route
  • + Book the next step
  • + Callback draft
Escalates onHigh-value account · complaint language · repeat caller.

Two in three small businesses rate phone calls their best or near-best source of leads.

Source · BIA/Kelsey, 2014

DOCUMENT OPS
03

Clerk

Intake, extract, classify, file, cross-reference.

The leakDocuments pile up and get keyed by hand, so the backlog is slow and error-prone.

Inputs
  • + Incoming PDFs / emails
  • + Document taxonomy
  • + Record templates
Decides
  • + Extracted values
  • + Record type
  • + Where it filed
Escalates onLow-confidence extraction · missing fields · conflicting duplicate.

Processing a single invoice by hand averages $9.87, and $13.70 for teams without automation.

Source · Ardent Partners, State of ePayables 2023

MONITORING
04

Sentinel

Watches the stack and the accounts, speaks up only when it matters.

The leakProblems surface too late, after they have already cost money.

Inputs
  • + Logs
  • + Uptime checks
  • + Sentiment streams
  • + Billing anomalies
Decides
  • + Page on-call or not
  • + Which team
  • + Severity
Escalates onNovel incident shape · cross-service correlation · customer-visible.

A single hour of downtime now costs more than $300,000 for over 90 percent of mid-size and large enterprises.

Source · ITIC, 2024 Hourly Cost of Downtime Report

REACTIVATION
05

Reactivator

Works dormant customers and stalled deals back into the pipeline.

The leakPast customers and stalled deals go cold, so recurring revenue sits unworked.

Inputs
  • + Dormant customer list
  • + CRM history
  • + Last-activity dates
  • + Stalled-deal pipeline
Decides
  • + Who to reach
  • + The angle or offer
  • + The timing
Escalates onRe-engaged hot lead · do-not-contact flag · billing dispute surfaced.

The probability of selling to an existing customer is 60 to 70 percent. For a new prospect it is 5 to 20 percent.

Source · Marketing Metrics (Farris, Bendle, Pfeifer, Reibstein)

ADD A SEAT
Need a sixth?

A research Scout, a support Concierge, or a custom role scoped to your workflow.

Describe the role →

Five layers, in plain terms.

Every seat ships with the same five-layer build. Goal, context, tools, judgement, governance. No layer is optional.

01
GOAL
A narrow, measurable job

Not "be helpful." Something like: qualify inbound leads with at least 0.85 precision on fit.

Written spec · monthly SLO
02
CONTEXT
The world the agent sees

Your data, your docs, and current state. Scoped, not the open internet.

pgvector · Postgres · S3
03
TOOLS
What it can do

A bounded set of typed actions. Fetch a record, draft an email, tag a ticket, escalate. Five to ten per agent, no shell.

Typed tool calls · JSON schema
04
JUDGEMENT
How it decides

A fast model for extraction. A stronger one for routing. Local models for high-frequency tags. Right model, right task.

Model-agnostic · right-sized
05
GOVERNANCE
Who checks the work

Every action logged as JSONL: agent, run_id, inputs, decision, confidence. Reviewable, replayable, tunable.

JSONL · 90-day · replayable

GUARDRAILS

BR · 01
Bounded tools

Agents only call tools you approved. Receptionist ships with answer_call, book_slot, escalate. No shell, no arbitrary HTTP.

BR · 02
Confidence thresholds

Below threshold, it escalates. Clerk extracts at 0.92 or higher, Sentinel pages on-call at 0.85 or higher. You set the bar.

BR · 03
Human-in-loop

High-impact actions queue for one-click approval. Outbound mail, payment, write-back to CRM. Configurable per tool.

BR · 04
Full audit trail

Every decision logged as JSONL: agent, run_id, tool, inputs, output, confidence. Replayable. 90-day retention by default.

WHAT IT COSTS

SETUP
From $5,000

One time. We wire the department into your stack: CRM, phone, inbox, and document sources. We scope each seat and set its guardrails and confidence thresholds.

MONTHLY
From $1,500/mo

We run the department, tune the thresholds, report on what it caught, and add seats as you grow. Fixed cost keeps us honest about scope; time-and-materials would just transfer the risk to you.

Start with five. Add a seat when you need one.

The five seats cover the leaks every operation shares. When a new job shows up, we add a seat for it, scoped to your workflow and held to the same guardrails.

Start a project →
Scout: reads everything, surfaces what matters
Concierge: first-touch support triage
A custom seat: scoped to your workflow

QUESTIONS

Is this just chatbots with an AI label? +

No. Every seat has a narrow goal, a bounded set of tools, confidence thresholds, and a full audit trail. The anatomy and guardrails above are the build standard for all five, not marketing.

Can I start with one seat? +

You can, and some teams do. But the leverage is in the department: the bucket leaks from five holes at once, and plugging one rarely moves the number on its own.

How is this different from an agency stack of SMS automations? +

It runs on your data, governed and logged, and it is model-agnostic at the orchestration layer. If a model breaks or a price changes, the work keeps running on the next best one. It is a department you operate, not a tool you rent.

What does it plug into? +

Your CRM, phone, inbox, and document sources. We scope the connections during setup so each seat reads from the systems you already run.

Plug all five leaks.
Hire the department.

Most teams start with the full department once they see the first month of what it catches.

Start a project → Meet the five seats