INDUSTRIES · FIELD SERVICES

Every missed ETA
costs you twice.

Dispatch, technician notes, parts, customer updates, and invoicing all move at field speed. We build apps, automations, and agents that keep the day coordinated without turning every tech into an admin.

01 · THE PROBLEMS WE HEAR
DISPATCH MANAGER · HVAC
"My morning is matching skills, parts, and geography by hand."
Manual dispatch · fragile coverage
CUSTOMER CARE LEAD · HOME SERVICES
"Most calls are customers asking where the tech is."
No live ETA · repeat inbound
OPS DIRECTOR · FIELD SERVICE
"Our techs write notes twice: once in the app, once in the invoice."
Duplicate admin · delayed billing
OWNER · REGIONAL SERVICE FIRM
"The second visit kills the margin."
Repeat visits · parts and scope gaps
02 · WHAT WE SHIP FOR FIELD TEAMS
APPS
DISPATCH

Live dispatch board

A work queue that shows jobs, techs, skills, parts, geography, and SLA risk in one place. Built for the person making the calls.

  • + Technician availability and skills at a glance
  • + Route-aware daily scheduling
  • + SLA and customer-priority flags
  • + Exception queue for jobs that need a decision
Integrates with · ServiceTitan · Jobber · Housecall Pro · Google Maps · Teams
AUTOMATIONS
CUSTOMER ETA

Customer ETA and follow-up flow

Appointment reminders, arrival windows, delay notices, and completion messages sent without someone rewriting the same update.

  • + Booking, reminder, delay, arrival, and completion steps
  • + Two-way SMS routed by intent
  • + Quiet hours and opt-out handling
  • + Customer history attached to the job
Integrates with · Twilio · SendGrid · ServiceM8 · Zendesk · HubSpot
AUTOMATIONS
WORK ORDER / INVOICE

Work-order to invoice handoff

Tech notes, photos, parts, and labour are cleaned up and routed to billing while the job is still fresh.

  • + Field notes transformed into billing-ready summaries
  • + Photo and signature evidence attached
  • + Parts and labour checks before invoice draft
  • + Exceptions routed to service managers
Integrates with · QuickBooks · Xero · NetSuite · ServiceTitan · SharePoint
AGENTS
REPEAT VISITS

Repeat-visit risk agent

Looks for jobs likely to bounce: missing parts, wrong skill match, incomplete diagnosis, unclear customer notes, or warranty edge cases.

  • + Pre-dispatch checks for parts and skills
  • + Warranty and repeat-visit flags
  • + Suggested next action for dispatchers
  • + Post-job learning from completed work orders
Integrates with · Jobber · Salesforce Field Service · Dynamics 365 · inventory systems
03 · ONE WE SHIP FIRST
Reference · Multi-crew service team
From phone-tree dispatch to a live work queue, without replacing the service app.

Most field teams do not need another system of record. They need the day to stop fragmenting across calls, text messages, service tickets, and invoice notes.

The first build usually ties together schedule, ETA messages, job notes, and billing handoff so dispatch can manage exceptions instead of every routine update.

Scope the dispatch loop →
1
DISPATCH VIEW
Jobs, techs, parts, and SLA.
0
DUPLICATE NOTES
Capture once, route everywhere.
15 min
ETA UPDATE TARGET
Customers hear before they call.
1 d
INVOICE DRAFT
Same-day billing target.
04 · SYSTEMS WE SPEAK
FIELD SERVICE
ServiceTitanJobberHousecall ProServiceM8Salesforce Field ServiceDynamics 365
DISPATCH & MAPS
Google MapsMapboxSamsaraMotiveGeotab
CUSTOMER COMMS
TwilioSendGridZendeskHubSpotIntercom
FINANCE & DOCS
QuickBooksXeroNetSuiteSharePointDocuSign
GET IN TOUCH

If dispatch runs your day,
let's talk.

We will scope the one dispatch, ETA, or invoice handoff that would remove the most daily friction.